Shipping & Returns

Shipping

We ship orders exclusively to Canada! Your order will typically be shipped within two business days.

Yes, we do ship to PO Box addresses within Canada. However, please note that for larger or heavier toys, shipping options might be limited due to size constraints. We recommend checking the specific product details for any shipping restrictions.

Contact our customer service within the return period specified in our policy. Customers are responsible for covering the shipping fees when returning items.

During holiday seasons, shipping times might be longer due to increased demand. Typically, orders are processed within two business day, but delivery might take an additional 1-2 days compared to non-holiday periods. We recommend placing your orders early to ensure timely delivery for the holidays.

Returns

Returning items is hassle-free! Simply contact us within 14 days of receipt, and we'll guide you through the return process for a swift resolution.

If your parcel is lost or hasn't been delivered, please contact us immediately. Provide your order number and tracking details.

If you received an item that's not your order, please contact our customer service as soon as possible. We will provide you with a return shipping label to send the incorrect item back at no extra cost and expedite the shipment of the correct toy.